Legal notice
Legal Notice — INDUSOX
Last updated: April 2026
Business Information
Trade Name: INDUSOX GST Registration Number: 24AKBPL9880G1ZY
Registered Address: INDUSOX, Ground Floor, Plot No. 38, Trilok Co-Op Housing Society, Opp. Gopal Nagar, Ved Road, Nr Singanpor Char Rasta, Katargam, Surat, Gujarat – 395004, India
Customer Support Email: customercare@indusox.com Customer Support Phone: +91 9499812251 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Nature of Business
INDUSOX is an online retail store specialising in premium women's ethnic wear, including kurti sets, co-ord sets, and matching dupattas. We sell directly to consumers via our online storefront at indusox.com.
Governing Law & Jurisdiction
All transactions made on indusox.com are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.
Consumer Rights & Dispute Resolution
In accordance with the Consumer Protection Act, 2019 (India), customers have the right to seek redressal for defective goods or deficient services and to file a complaint with the appropriate Consumer Disputes Redressal Commission.
For any grievances, please contact us first at customercare@indusox.com. We aim to resolve all complaints within 7 business days.
Returns & Refunds
We offer a 2-day return window from the date of delivery. Items must be in original condition, unworn/unused, with tags and original packaging, along with proof of purchase.
Return shipping address: A55 Siddhivinayak Society, Opp Ashokvatika Garden Restaurant, Ved Road, Nani Ved, Surat, Gujarat – 395004, India
Refunds are processed within 10 business days after the returned item passes inspection. Sale items and gift cards are non-returnable. Please refer to our full Refund Policy for details.
Pricing & Taxes
All prices displayed on indusox.com are in Indian Rupees (INR) and are exclusive of GST unless stated otherwise. International customers may be subject to additional customs duties and import taxes as per their local regulations.
Shipping
- Domestic (India): Free standard delivery, 5–7 business days.
- International: Flat rate of ₹1,800; delivery in 10–20 business days. Customs duties and import taxes are the buyer's responsibility.
Full details are available in our Shipping Policy.
Intellectual Property
All content on indusox.com — including product images, brand name, logo, and descriptions — is the intellectual property of INDUSOX and may not be reproduced, distributed, or used without prior written consent.
Limitation of Liability
INDUSOX shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability shall not exceed the value of the order placed by the customer.
Changes to This Notice
We reserve the right to update this Legal Notice at any time. Changes will be effective immediately upon posting to indusox.com. Continued use of the website constitutes acceptance of the updated notice.
Contact Us
INDUSOX Ground Floor, Plot No. 38, Trilok Co-Op Housing Society, Opp. Gopal Nagar, Ved Road, Nr Singanpor Char Rasta, Katargam, Surat, Gujarat – 395004, India 📧 customercare@indusox.com 📞 +91 9499812251